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VP, Client Services in Peoria, IL at HGS

Date Posted: 4/18/2018

Job Snapshot

  • Employee Type:
  • Location:
    Peoria, IL
  • Job Type:
  • Experience:
    10 to greater than 15 years
  • Date Posted:

Job Description


Provide leadership, direction, and management to achieve increased shareholder equity through the promotion of value added solutions and the advancement of the company's vision of a knowledge based company.


Typically Reports To: President, Global Client Services

Typical Reports: Client Services Directors, Implementation Director, Proposal Writer

Principal Duties and Responsibilities:

1. Stabilize, penetrate, and grow existing clients.

  • Pro-actively pursue the renewal of existing service agreements utilizing the appropriate contract format with annual price increases and penalties for volume shortfalls and/or early termination.
  • Assign client services directors and managers the responsibility and necessary authority to identify, develop implement, and achieve account plans.
  • Make joint calls to clients when necessary.
  • Ensure proactive ideas are presented to client on a regular basis.
  • Determine best-in-class process for managing clients and roll out to all top clients.

2. Improve the profitability of the industry unit.

  • Follow the new business development process for significant business opportunities.
  • When pricing programs for prospecting current clients, follow the corporate pricing model to achieve target variable contribution goals for business unit.
  • Continually monitor monthly financial reports for variances from the contribution goals and make corrections to achieve goals.
  • Adjust pricing for current clients to improve profitability when reviewing or modifying contracts already in place.
  1. Obtain client references and network within the industry to enter new accounts.
  2. Provide strategic direction through planning and management.
  • Provide leadership and mentorship to the Client Services organization building leadership skills within the team.
  • Constantly analyze market trends for the continuous refinement of the industry plan.
  • Develop annual business plan for the business unit, complete with sales plan.
  • Prepare annual revenue forecasts issued expense budgets.
  • Measure and control the areas of responsibility to achieve revenue and profit forecast while maintaining operating budgets.
  • Report financial results and variances against plan.
  • Prepare status reports of significant activities and results that lead to the accomplishments of the established objectives.
  • Participate with the executive management team for the good of the company, utilizing the cumulative knowledge gained from past current experiences.

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned. In addition to the above, all HGS employees are expected to:

* Promote teamwork and cooperative effort. * Help train and give guidance to other HGS employees. * Maintain a clean, safe, and unobstructed work area, and practice good safety habits. * Provide internal and external customers with the highest quality service.

Job Requirements

  • Bachelors degree in business or related degree required, Masters preferred
  • 10 - 15 years of management/marketing/sales experience
  • Demonstrated leadership success in building a high performing and cohesive team
  • Ability to lead a team to successful implementation with the ability to adapt to changes quickly and effectively both externally and internally
  • Proven client retention history


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