Job Description

Hours: 7:00am - 10:00pm Monday through Sunday

Pay : $10.50/hourly

Paypal Inc’s, Venmo builds products that make payments easy. Payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say “thank you”.

HGS is looking for customer service experts who don’t require a script to help customers send and receive payments. Someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two. We want Paypal Inc’s, Venmo customers to rave about their customer service experience like they already rave about the app.

Responsibilities

Provide world class customer service.

Field support chat and emails from users about product offerings.

Try all avenues to solve a customer's issue, but if you can't, explain the why with an empathetic ear

Educate customers on how to use Paypal Inc’s, Venmo to send and receive payments

Work to continuously learn about the payments industry in hopes of quickly becoming an expert

Proactively look for ways to improve internal processes

Requirements

Team player - we win as a team.

Fantastic Typing Abilities (speed & accuracy)

Enjoys being on the phone interacting with customers

Must be a self-starter and self-learner

Someone who is routinely the Tech Support hotline for his/her family and friends

2+ years experience in a role that put you in direct contact with consumers

Someone who enjoys a fast paced yet fun working environment

Comfortable with a flexible work schedule working nights, weekends and holidays

Willingness to work hard and have fun doing it!