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Venmo Customer Support Specialist 3/26 in Peoria, IL at HGS

Date Posted: 5/7/2018

Job Snapshot

Job Description

Hours: 7:00am - 10:00pm Monday through Sunday

Pay : $10.50/hourly

JOB PURPOSE:

Customer Support Specialists build products that make payments easy. Payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say 'thank you', the stories and experiences of our users' payments are highlighted and shared in our social feed.

HGS & PayPal, Inc.'s Venmo are looking for customer service experts who don't require a script to help our customers send and receive payments. The right candidate can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two. We want our customers to rave about their customer service experience like they already rave about the Venmo app.

ORGANIZATIONAL PLACEMENT:

Typically Reports To: Team Leader

Typical Reports: None

Principal Duties and Responsibilities:

  • Provide world class customer service.
  • Field support calls, chat, and emails from users about our product offerings.
  • Try all avenues to solve a customer's issue, but if you can't, explain the why with an empathetic ear
  • Educate our customers on how to use Venmo to send and receive payments
  • Work to continuously learn about the payments industry in hopes of quickly becoming an expert
  • Proactively look for ways to improve internal processes

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned. In addition to the above, all HGS employees are expected to:

* Promote teamwork and cooperative effort. * Help train and give guidance to other HGS employees. * Maintain a clean, safe, and unobstructed work area, and practice good safety habits. * Provide internal and external customers with the highest quality service.

Job Requirements

  • Team player - we win as a team.
  • Enjoys being on the phone interacting with customers
  • Must be a self-starter and self-learner
  • Someone who is routinely the Tech Support hotline for his/her family and friends
  • 2+ years' experience in a role that put you in direct contact with consumers
  • Someone who enjoys a fast paced yet fun working environment
  • Comfortable with a flexible work schedule working nights, weekends and holidays
  • Willingness to work hard and have fun doing it!