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Manager, Implementation in El Paso, TX at HGS

Date Posted: 5/22/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    El Paso, TX
  • Job Type:
    Management
  • Experience:
    3 to 5 years
  • Date Posted:
    5/22/2018

Job Description

ORGANIZATIONAL PLACEMENT:

Typically Reports To: Sr Manager, Implementation

Typical Reports: Project Coordinator

Principal Duties and Responsibilities:

1) When leading new client or other projects, establish and maintain the project plan.

  • Documents requirements for program
  • Assists in coordination of project team consisting of HGS depts, client personnel, and 3rd party partners to ensure projects progress on schedule.
  • Follows and educates peers on the formal transition methodology and customize as needed.
  • Identify and escalate factors which are, or could, negatively impact the successful completion of a project
  • Maintain, and utilize the formal methodology for project change control.
  • Document and distribute meeting minutes and action items.

2) Communicate project details as appropriate

  • Review status reports prepared by project personnel
  • Prepare and distribute regular status reports to the project team and client
  • Communicate proactively the factors which are, or could, negatively impact the successful completion of a project.

3) Transition program management to steady state Client Services and Operations personnel.

  • Prepare documentation
  • Train account team on program specific management tasks.
  • Follow through to ensure project is completed on time, on budget, and to client satisfaction.

4) Lead special internal projects as assigned by Manager or Director, Implementation

Job Requirements

  • Bachelor’s degree in business administration or related field or equivalent experience preferred
  • Minimum 3-5 years’ experience with account management, project management, call center operations, or related field required
  • Strong verbal and written communication skills with varying levels of management and staff, both internal and external
  • Proven leadership and team building skills
  • Strong organizational and problem solving skills
  • Proven ability to manage multiple tasks in parallel
  • Proficient in MS Word, Excel, PowerPoint, Project and Visio
  • Willingness to travel

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