This site uses cookies. To find out more, see our Cookies Policy

CSR - Technical Support_ in El Paso, TX at HGS

Date Posted: 2/7/2018

Job Snapshot

Job Description

If joining a dynamic booming team interests you, this position is for you!�



HGS seeking enthusiastic Technical Support Reps!





This position will act as the front line of interaction with our customers. This Technical Customer Support Rep will provide support and sales to customers via phone, chat and email. In addition, you will document customer issues and feedback in order to improve the overall customer experience.



Responsibilities



  • Act as the front line support for our customers




  • Answer both technical and sales inquiries for customers




  • Successfully use support tools to provide customer resolutions and information




  • Ability to deescalate challenging customer situations and customer retention




  • Document customer cases and pertinent details in internal CRM




  • Provide feedback on opportunities and gaps within current resources and processes




  • Effectively communicate across multiple channels (written/verbal)




  • Use knowledge and experience to help educate and assist your team




  • Grow your value and make a broader impact in the department



    Minimum

Job Requirements

(Education, Experience, Skills)




  • High School Diploma or GED




  • 1+year of customer service experience analyzing and solving customer problems in a call center environment




  • Confidence of sales conversions




  • Technical support experience




  • Excellent written and oral communication skills




  • Ability to perform in a high volume, fast paced call center environment




  • Bilingual a plus