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Coverage Determination - in El Paso, TX at HGS

Date Posted: 4/3/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    El Paso, TX
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    4/3/2018

Job Description

Do you enjoy helping people? Do you thrive in a fast paced, customer focused environment? Then start your rewarding career as a part of our growing Customer Service team! As a Customer Service Associate, you will help and work with customers and members to improve their health, well-being and sense of security. As a Customer Service Advocate, you are offered extensive, paid hands on training, a supportive post-training environment to pave your success. HGS encourages career development and offers continuing educational resources internally and externally to help you in your career advancement. In this pivotal role, Customer Service Advocate respond to complex inquiries regarding benefits, billing, eligibility, coverage and other related information and provide solutions for customers, clients and health care professional via phone and email. Creative problem solving, critical thinking and empathy skills are essential. Professional interaction, active and passive listening skills and the ability to utilize computer- based resources in a highly effective manner to educate and provide accurate responses to customer inquiries is crucial for success in the role, along with the innate ability to be compassionate and empathetic when appropriate when handling complex customer inquiries.

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